The debt collection process in Switzerland involves several steps:
1. Reminder:

The creditor sends one or more reminders to the debtor requesting payment of the outstanding invoice.

2. Enforcement request:

f the debtor fails to pay, the creditor can file a debt collection request with the relevant debt collection office. This office will serve the debtor with a payment order.

3. Debtor's response:

The debtor has the following options:

• Pay the debt.
• File a legal objection (objection to the debt collection).
• Do not respond (leads to the next step).

4. Continuation of the debt collection:

f the debtor fails to pay and no legal objection has been filed, the creditor can request continuation of the debt collection after 20 days. This can lead to wage garnishment, bank account attachment, or attachment of assets.
5. Legal proceedings in the event of a legal objection:

f the debtor files a legal objection, the creditor must contest the objection in court to continue the enforcement proceedings.
6. Realization of seized assets:

If a seizure occurs, the assets are auctioned or sold to cover the debts.

7. Bankruptcy proceedings (for companies or individuals with bankruptcy proceedings):

If the debtor cannot pay and bankruptcy proceedings are initiated, their assets are liquidated to settle the debts.

After multiple unsuccessful reminders:

If 1-3 reminders have already been sent and no payment has been made. PAY SMART minimizes your internal effort and takes care of an out-of-court solution or, if necessary, all further steps of the debt collection procedure.

If the debtor cannot be reached:

PAY SMART has better options for locating debtors.

Before initiating debt collection proceedings:

To avoid an official debt collection (which is recorded in the debt collection register) from putting a strain on the customer relationship.

PAY SMART assumes the cost risk in the out-of-court processing

The success rate for debt collection depends on several factors, including:

Age of the debt – The older the debt, the more difficult it is to collect.

Amount of the debt – Smaller amounts are often more likely to be paid than large debts.

Creditworthiness of the debtor – Solvent debtors are more likely to pay than those with financial problems.

PAY SMART's approach – Reputable debt management with respectful, professional dunning procedures and higher success rates.

On average, the PAY SMART success rate is between 60% and 90% for recent and well-documented debts. It can be significantly lower for older or disputed cases.

Yes, starting from 30.- CHF

Yes, PAY Smart typically offers installment payment options. These allow customers to settle outstanding amounts in installments to reach a settlement without initiating legal proceedings.